Terms & Conditions
1. Prices:
Unless otherwise stated in this order confirmation, BUCHI prices are to be understood net, FCA Flawil, Incoterms 2020, in Swiss Francs, excluding packing, without V.A.T. The minimum order value is CHF 50.--.
2. Delivery:
The delivery terms indicated by BUCHI are not binding and subject to the case of „force majeure“. The buyer is not entitled to withdraw from the contract or to claim for indemnity, in case given terms have not been kept.
3. Dispatch:
The delivery of the goods is always on buyer’s account and risk.
4. Packing Material:
The packing material is charged at BUCHI cost price and will not be taken back by BUCHI.
5. Payment:
Unless otherwise agreed upon in writing, BUCHI invoices are due within 30 days after date of invoice. On delayed payments, interest will be charged.
6. Property Reservation:
All delivered goods remain BUCHI property until BUCHI has received full payment.
7. Warranty:
Device Warranty
For a period of 1 year from the date of delivery, BUCHI warrants that the devices manufactured and delivered by BUCHI are free from material and processing defects, which might impact the functional capability of the device for the agreed upon or assumed use.
1. Within this warranty period, BUCHI shall remedy all defects recognized by BUCHI as being verifiably due to material or manufacturing defects. The warranty service shall be carried out at BUCHI’s option either by way of repair, replacement of defective parts or exchange of the device. The performance of warranty services effectuates neither an extension nor a restart of the warranty period; however, if a device is exchanged, the warranty period will cover a minimum of 1 year from the date of exchange, even if this means an extension of the original warranty period. Any replaced parts shall become the property of BUCHI. Transport costs, transportation risks and damage in transit shall not be borne by BUCHI.
2. This warranty service does not apply to damage or defects that have occurred as a result of improper initial operation, connection, use or handling, any attempts to repair the device made by unauthorized persons or due to nonobservance of the instruction manual. Furthermore, in particular if BUCHI’s operating or maintenance instructions are not observed, or if spares or service parts are used, which do not comply with the original specifications, any warranty shall be inapplicable. In addition, any natural wear and tear (DIN 31051/DIN-EN 13306 standard) in all rotating or dynamically stressed components, including mechanically stressed electronic components are excluded from the warranty, as is any damage that has arisen due to foreign particles (e. g. metals). Furthermore, the warranty service does not apply if any repair work has not been carried out by BUCHI or by a service partner authorized by BUCHI, or if no original parts have been used.
3. Warranty services are generally rendered in the country in which the device was sold. An obligation to honor the warranty is only in effect if the device meets the respective effective technical specifications of the country in which the warranty claim is issued and if it is operated in accordance with these specifications.
Breakage of glass
The glasses used for the devices are extremely high-quality products; generally a breakage of such glass can only be caused by outside influences. Therefore, as a matter of principle there is only a basis for a claim if it is proven that there has definitely been no outside influence or improper handling by the buyer, but that it is a case of a material or manufacturing defect.
Warranty for accessories, wear parts, spares, service parts; availability; software
Wear parts
The wear parts specified in the operating instructions are excluded from the warranty.
Spares, service parts
The term “spares” in the aforementioned context only refers to original parts, which are specified as such in the operating instructions and spares list for the device.
The term “service parts” in the aforementioned context only refers to original parts, which are specified as such in the operating instructions and service parts list for the device.
Warranty for spares, service parts and accessories
The warranty covers the replacement material; however, it does not cover the assembly and disassembly costs or any other costs that are not replacement material costs. For replaced or repaired parts, the warranty period will start again; it will last 1 year with effect from the date of replacement or completion of the repair.
Availability of spares, service parts and accessories
The availability of all mechanical and glass parts is guaranteed for 10 years after the last delivery. The availability of electronic components is guaranteed for 5 years after the last delivery. Availability is subject to discontinuation by BUCHI’s suppliers.
The delivery dates for the aforementioned spares and service parts are included in the spares and service parts list enclosed with the device; alternatively, they will be published by the local service organizations on request.
Software
For software versions BUCHI guarantees availability for 2 years with effect from their installation.
BUCHI offers a fee-based software support service, which is valid for 3 years with effect from the date of sale.
Software installations, which are carried out by BUCHI either on site or remotely, shall be billed at cost.
Exclusion of any further claims
Any further claims, in particular for damages or for consequential harm caused by a defect, etc. are excluded to the extent permitted by law.
8. Cancellation:
In case of cancellation of an order, the accrued costs will be debited to the customer.
9. Place of Fulfillment and Jurisdiction:
Flawil / Switzerland. Swiss Law will be applied.
10. Validity:
These warranty conditions come into effect on January 1, 2018 and shall be deemed to be accepted by the buyer upon placement of an order. Subject to modifications by BUCHI and subject to mandatory law. Furthermore, subject to different individual agreements; any such agreements must be made in writing in order to become effective.