Actualización COVID 19

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Actualización de BUCHI sobre Covid-19

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26.05.2020

Flawil, May 26, 2020

The SARS-CoV2 (Corona) virus is now present practically all over the world and has had a lasting influence on society, the economy and private life in practically all countries in which BUCHI is represented. In the meantime, some affected countries have already returned to normality, others are slowly opening up.

For BUCHI, the protection of our employees and the guarantee of support for our customers remains the top priority. Our production site in Switzerland is still working to capacity today (May 26, 2020). Our glass production in India has been partially open again since April 25, 2020, after a 5-week state-imposed lock down phase. We have been able to start production of our BUCHI glassware again Together with our glass production in Switzerland, we have succeeded in preventing supply bottlenecks during this period.

Thanks to the close contact with our suppliers worldwide, we have been able to detect delivery delays early and prevent interruptions in our supply chain. We continue to regard limited shipping capacities in individual countries, especially also from India, and a massive increase in freight prices as our greatest risks. BUCHI Operations is monitoring the situation closely and will take appropriate action if necessary. As of today, we can meet our normal delivery times for most products. For products that are available with a delay, we communicate the adjusted delivery times as quickly as possible through our distribution channels.

The last months have proven that our business processes are set up in such a way that they still work in quarantine cases in all countries. BUCHI has taken important measures to prevent the spread of the virus as far as possible. We rely on all recommended hygiene measures, clear physical distancing and, where possible, we allow our employees to work remotely from their home. In addition, we communicate openly and honestly in line with our values, including with our customers and partners.

Please note that this information reflects the status as of May 26, 2020. We are aware that the situation can change very quickly and are constantly reassessing it. 

 

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Flawil, May 11, 2020

In the meantime, the SARS-CoV2 (corona) virus has spread throughout the world. Practically all countries in which BUCHI is represented have suffered severe cuts in their economic and private lives. After a period of severe measures in most countries, we now see a certain relaxation of said measures.

For BUCHI, the protection of our employees and the guarantee of support for our customers remains the top priority. Our production site in Switzerland is still working to capacity today (May 11, 2020). Our glass production in India has been partially open again since April 25, 2020, after a 5-week state-imposed lock down phase. We have been able to start production of our BUCHI glassware again together with our glass production in Switzerland, we have succeeded in preventing supply bottlenecks during this period.

Thanks to the close contact with our suppliers worldwide, we have been able to detect delivery delays early and prevent interruptions in our supply chain. We continue to regard limited shipping capacities in individual countries, especially also from India, and a massive increase in freight prices as our greatest risks. BUCHI Operations is monitoring the situation closely and will take appropriate action if necessary. As of today, we can meet our normal delivery times for most products. For products that are available with a delay, we communicate the adjusted delivery times as quickly as possible through our distribution channels.

The last few weeks have proven that our business processes are set up in such a way that they still work in quarantine cases in all countries. BUCHI has taken important measures to prevent the spread of the virus as far as possible. We rely on all recommended hygiene measures, clear physicaldistancing and, where possible, we allow our employees to work remotely from their home. In addition, we communicate openly and honestly in line with our values, including with our customers and partners.

Please note that this information reflects the status as of May 11, 2020. We are aware that the situation can change very quickly and are constantly reassessing it.

 

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March 31, 2020

Durante estos tiempos difíciles, nosotros en BUCHI, estamos tomando medidas activas para proteger la salud de nuestros clientes, empleados y socios.

Todavía estamos produciendo y apoyando a nuestros clientes.

 

Atención al cliente y Servicio

Nuestro equipo permanece disponible para cualquier pregunta y en la capacidad de brindar capacitaciones virtuales y soporte telefónico para ofrecerle el mejor servicio posible. Aunque las visitas en persona se reducen drásticamente, nuestros expertos siguen comprometidos a garantizar que aproveche al máximo su instrumento.

 

Envío de pedidos

Nuestro sitio de producción en Suiza funciona a partir de hoy (31 de marzo de 2020) a plena capacidad. El cierre temporal de nuestra producción de vidrio en la India no conduce a una escasez de suministro debido al aumento de la capacidad en Suiza.

BUCHI Operations está en estrecho contacto con proveedores de todo el mundo para detectar un retraso en las entregas u otras interrupciones de nuestra cadena de suministro lo antes posible. Actualmente, vemos los mayores riesgos de la capacidad de envío limitada a ciertos países. Los obstáculos potenciales se supervisan de cerca y se toman medidas adecuadas de forma proactiva. A partir de hoy, podemos mantener nuestros plazos de entrega normales con muy pocas excepciones. Para productos que no están disponibles o retrasados, comunicamos los tiempos de entrega a través de nuestros canales de venta de inmediato.

Nuevos pedidos

Estamos disponibles para responder cualquiera de sus preguntas por teléfono o en una reunión virtual, según su preferencia. Nuestro procesamiento de pedidos no se ve afectado.

 

Seguridad en el trabajo

La seguridad de nuestros empleados es nuestra principal prioridad. La mayoría de los empleados trabajan de forma remota, y las medidas de seguridad más altas están disponibles para aquellos en el sitio. Continuamos monitoreando de cerca la situación y reaccionamos en consecuencia para cumplir con las últimas regulaciones gubernamentales.

 

Le deseamos buena salud en estos días difíciles y esperamos volver a la química con usted en el futuro cercano.