NIR-Online GmbH, Walldorf/Heidelberg, Germany

Customer Support Engineer (a)

As an experienced service technician you and your colleagues support customers worldwide in 2nd and 3rd level support out of our office in Walldorf/Heidelberg, Germany. You carry out installations and repairs, train users and, together with the worldwide service organization, ensure the functionality of the systems of our customers by fulfilling maintenance contracts.
  • Type:Full-time

What makes your everyday life exciting?

  • Execution of installations, maintenance, and repairs
  • Customer support on site as well as in telephone and remote maintenance support
  • Customer training (German, English)
  • Sales support e.g., through trade fair preparation and product demonstrations
  • Cooperation in the further development of our range of services

What skills do you need to bring?

  • Education in the field of electrical / automation technology or mechatronics, further training as a technician desirable
  • Experience in analog electronics and digital measurement data acquisition.
  • Several years of experience in the service and support of industrial measurement technology with in-depth knowledge in process automation
  • Excellent PC and software skills as well as strong communication skills in English and German (spoken and written)
  • Willingness to travel of 30%

What can we offer you?

We offer you an innovative technology environment that combines the values of a Swiss family business with the internationality of a global group structure. With us, you will find a new challenge with a variety of tasks and an open, friendly corporate culture. A modern workplace, modern employment conditions and equal opportunities are a matter of course for us.

For further information, please contact Andreas Sehrt, Head of Global Support, phone +49 6227 732678. If you are interested in working in an innovative environment, please send your application to


NIR-Online GmbH