Learn how you can reach us even in times of the coronavirus.
Flawil, October 01, 2020
The SARS-CoV2 (Corona) virus continues to shape our life all over the world and in all countries in which BUCHI is represented. It still has a lasting influence on society, the economy and our private life. The measures against the pandemic become again stricter with rising numbers of cases in many countries. We all seem to have to get used to a “new normal”.
For BUCHI, the protection of our employees and the guarantee of support for our customers remains the top priority. Our production sites in Switzerland and India are working to capacity today (October 01, 2020).
Thanks to the close contact with our suppliers worldwide, we have been able to detect delivery delays early and prevent interruptions in our supply chain. The logistics industry has picked up speed again and with increased shipping capacities our products can be reliably shipped to all regions again. BÜCHI Operations continues to monitor the situation closely and takes appropriate action if necessary. As of today, we can meet our normal delivery times for most products. For products that are available with a delay, we communicate the adjusted delivery times as quickly as possible through our distribution channels.
The last months have proven that our business processes are set up in such a way that they still work in quarantine cases in all countries. BUCHI has taken important measures to prevent the spread of the virus as far as possible. We rely on all recommended hygiene measures and clear physical distance ("physical distancing"), also during meetings. Of course, we also adhere to all relevant local rules in our subsidiaries. In addition, we communicate openly and honestly in line with our values, including with our customers and partners.
Please note that this information reflects the status as of October 01, 2020. We are aware that the situation can change very quickly and are constantly reassessing it.
First of all, we would like to inform you that despite the prevailing situation regarding the coronavirus, we are available for you as usual. We have also reacted to the effects immediately.
We are using this article to keep you up to date in addition to the social networks. We remain flexible in these dynamic times in order to offer you the best service possible.
We have converted as many work processes as possible to the home office so that we can continue to be available to you at the usual times. All personal numbers with direct-dial go directly to employees of our company.
To get directly to the desired employee, please use the following overview of our contact persons.
As we at BÜCHI do not see ourselves as a manufacturer and sales organisation alone, but also as a partner who continues to provide you with professional support after your purchase, we offer you this fully comprehensive service now. So if repairs and maintenance are needed or applications need to be created and tested, you can notify us at any time.
Our employees are trained and required to follow the official hygiene and handling recommendations for the protection of all. Therefore, we try to redirect our service as much as possible via alternative communication channels such as telephone and e-mail to minimize personal contact.
We are at your disposal at all times.
With kind regards
Your BÜCHI Labortechnik GmbH Team